CUSTOM PAINTWORK
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INFORMATION
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How do I return an item?
Returns, Refunds and Exchanges Policy
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
1. Please email darren@horton-design.co.uk to request a return, exchange or refund.
2. Mail your returned item to:
42 Augustine Road
Minster
Kent
CT12 4DQ
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Return Exceptions
Some items can not be returned if they are opened. These include music, software, and video games. All painted crash helmets painted to your requirement will also not be refunded or exchanged unless faulty.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
Exchanges
If your item is in like new condition, you may exchange your item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.
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